Remote control solution for faster helpdesk support
and issue resolution
Product Information
As remote offices and telecommuting become more
prevalent, the ability to manage devices from virtually any location
is quickly changing from a luxury to a necessity. Symantec
pcAnywhere, a leading remote control solution, helps organizations
access and securely manage remote computers to resolve issues
quickly. Symantec pcAnywhere supports multiple platforms
for both host and remote systems, including Windows, (now supporting
Vista), Linux, and Mac. Systems can also be securely accessed
from Windows Mobile/Pocket PC devices and Web browsers.
Symantec pcAnywhere 12.1 gives you the ability to
easily connect to mission critical servers and endpoint devices ensuring
complete control even if your building becomes inaccessible.
It lets mobile workers access vital data and applications from their homes, hotel rooms, and customers' offices. It's also the ideal solution for help desks, VARs, and system integrators that need an efficient, versatile way to support users in multiple locations.
New Features
Product Features
Symantec pcAnywhere 12.1 helps organizations access and manage remote computers
securely across multiple platforms (including Windows Vista, Linux, and Mac OS X
Universal) in order to resolve issues quickly. Easy-to-use and streamlined
connectivity provides access to your mission-critical servers in the event of a
disaster, ensuring comprehensive control of your servers and endpoint devices.
Provides a feature-rich, secure, reliable remote control solution to accelerate resolution of helpdesk calls.
Offers heterogeneous host and remote platform support across Windows (now including Vista), Linux, and Mac OS X; all hosts can also be accessed from Microsoft Pocket PC devices or Web browsers.
Supports 64-bit environments
Gateway option enables real-time discovery of and connection to multiple devices behind firewalls and NAT devices. that mitigates private and dynamic IP challenges, and minimizes port opening and forwarding.
Host invitation feature simplifies the process of hosts establishing a reverse connection from behind firewalls and NAT devices.
User interface provides simple, graphical, task-based options. They also offer the option to combine the pcAnywhere Manager with all active sessions into a single window.
Mobile remote management tools reduce the steps, bandwidth, and time required for remote troubleshooting and issue resolution from Pocket PC and Pocket PC Phone devices.
The Symantec pcAnywhere Access Server option facilitates the discovery of and connection to multiple pcAnywhere hosts from anywhere - regardless of location or network configuration. (Sold separately; works in conjunction with pcAnywhere 12.x.)
AES encryption algorithm gives users a choice of all available cipher strengths (128-bit, 192-bit, and 256-bit) in addition to the currently offered RC4 symmetric algorithm and other options (pcAnywhere encoding, public key, or none). pcAnywhere encryption is FIPS 140-2 validated.
Supports multiple authentication methods, enabling customers to use existing network authentication user names and passwords with pcAnywhere.
Windows PE support allows the use of a pcAnywhere Thin Host within the Microsoft Windows PE operating system.
Symantec pcAnywhere Mobile™ permits a connection to and remote control of a standard pcAnywhere host from a current market-standard Microsoft Pocket PC device over any TCP/IP connection, including wireless (cellular, Bluetooth, and WiFi). Users can be away from their desktops while still having access to their computers via pcAnywhere.
Bandwidth auto-detect allows users to optionally detect the actual connection speed (bandwidth) of each connection, and adjust settings that affect performance during lower-bandwidth connections.
Symantec Packager simplifies pcAnywhere installation and setup, and allows administrators to tailor the solution to best fit the needs of their organization.
System Requirements
Symantec pcAnywhere Windows Host, Remote and Gateway
Windows Vista (Home Basic, Home Premium, Business, Enterprise, Ultimate)
Windows XP (Home, Pro, TabletPC, and Media Center)
Windows XP Embedded and Windows Embedded for POS
Windows 2000 (Professional, Server, Advanced Server)
Windows Server 2003 (Standard and Enterprise)
pcAnywhere Host and Gateway are supported on Windows x64 (AMD64 or EM64T processors only) where applicable
Required for all Windows installations
233MHz or faster processor
128 MB of RAM
35 MB of available hard disk space
CD or DVD drive
Microsoft Internet Explorer 6.0 SP1 or later
Symantec pcAnywhere CrossPlatform
Symantec pcAnywhere CrossPlatform Remote
Java Runtime Environment 1.4.2 or later
Red Hat Enterprise Linux ES or WS 3.0 or 4.0, SuSE
Enterprise Desktop 9 or 10, or OpenSuSE 10.0 or 10.1
Mac OS X 10.4 or later (PowerPC G4 or G5 or Intel processor)
Windows 2000 or later
Symantec pcAnywhere Linux Host
Red Hat Enterprise Linux ES or WS 3.0 or 4.0, SuSE Enterprise Desktop 9 or 10, OpenSuSE 10.0 or 10.1, SuSE Enterprise Server 9 or 10
KDE or GNOME
Symantec pcAnywhere Mac OS X Host
Mac OS X 10.4 or later (PowerPC G4 or G5 or Intel processor)
Symantec pcAnywhere Web Remote
Java Runtime Environment 1.4.2 or later
Microsoft Internet Explorer, Mozilla Firefox, or Safari
pcAnywhere Mobile
Windows Mobile 2003 SP1 for Pocket PC/Pocket PC Phone Edition or later
1 MB of available RAM for installation
Symantec Packager
Windows Vista (Business, Enterprise, Ultimate)
Windows XP (Professional)
Windows 2000 (Professional, Server, Advanced Server)
Windows Server 2003 (Standard and Enterprise)
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